Hazel — AI Website Chatbot
Every web inquiry answered. Even at 2am.
- 24/7 qualification
- Payment-source questions (private pay, LTC, VA benefits)
- Family intake captured
- Direct tour booking
- Hands off to your team when needed
The Bedfiller platform
One system that answers, books, and follows up.
A receptionist service, a chatbot vendor, a scheduling tool, and an email platform stitched together is how communities end up with five inboxes and zero accountability. Bedfiller replaces the stitch with one system — built specifically for assisted-living front-of-house.
How it flows
Every family signal lands in one inbox.
Signals in
Phone calls
Web chat
SMS
Forms
Reviews
One source of truth
Unified inbox
One family · one thread · one record
Signals in → one source of truth → tours out.
Tours out
Booked tour
Email follow-up
SMS follow-up
Review request
Four pieces. One platform.
Henry — AI Phone Agent
Never miss another call. Booked or transferred.
- 24/7 answering under your community's brand
- Full AL intake (care level, mobility, memory, timeline, payment)
- Tour booked during the call
- Urgent placements alert your team instantly
- Missed-call text-back safety net
Mid-call Tour Booking
The tour is confirmed before she hangs up.
- Checks real availability — not a static link
- Atomic booking, no double-books
- Instant text + email confirmation
- Reminders at T-24h and T-2h
- No-show recovery cadence
Unified Inbox + Reviews
One family, one home. Reputation on autopilot.
- Calls, chats, texts, forms in one thread
- Reply from your community's own number
- Review requests after every move-in
- AI-drafted replies you approve in one click
- Lead-source tracking baked in
Live demos
Try it yourself — real numbers wired into our actual platform. No simulation.
Hear Henry in action.
Call our demo line and Henry picks up on the first ring. Tell him about a parent — real or invented — and he'll walk you through exactly how he'd handle your community's calls. No credit card, no form. Just call.
- Warm greeting with no phone tree
- Real AL intake (care level, timeline, payment source)
- A tour offer with actual time slots
- A recap text + email within 90 seconds
Call the demo line
Demo number provisioning in progress — book a call and we'll send it.
Try missed-call text-back.
Call our second demo number, hang up after two rings, and the recovery text lands on your phone in under 10 seconds. Reply to it — your message routes into the same inbox your team would work from.
- Recovery text in under 10 seconds
- Two-way thread, not a one-way blast
- Lands in the same unified inbox
Get the demo number
Coming in your audit call.
Why one system.
One inbound engine
Every call, chat, form, and aggregator lead captured, qualified, and followed up. One inbox, one login, one bill.
One family, one record
The Tuesday web chat, the Wednesday call, the Saturday text — same family, one complete thread. No duplicate leads, no "did anyone call her back?"
One report that ties to occupancy
Tours scheduled, show rate, source channel, response time. The numbers your P&L cares about, not vanity metrics.
One compliance posture
Carrier-registered texting, consent-based outreach, opt-out in every message, no medical advice ever. One agreement, not four vendors to vet.
Twenty minutes, screen-shared, on your real website and phone line.
No deck. We'll show you what last week's after-hours calls would have looked like with Bedfiller answering.
Free audit. No obligation. If we're not a fit, we'll tell you and recommend someone who is. — Victor, Founder